Yes! We offer free standard worldwide shipping on all orders over $200.

We always aim to ensure our customers love their NAiiA pieces. However, if you do need to return an order, the following policy applies:

Full-priced items, or items purchased with a discount of 19% or less, are eligible for return within fourteen (14) days of delivery for a full refund. Returned items must be unworn, unaltered, and postmarked within four (4) days of the issued return label or approved return request. This four-day window includes Monday through Saturday; Sundays and federal holidays are excluded. Orders not postmarked within this timeframe will be eligible for store credit only.

All items must be returned in their original jewelry box or pouch and protective packaging. Please note that original outbound shipping costs are non-refundable.

Custom orders and items purchased with a discount of 20% or more are final sale and not eligible for return.

Domestic Returns

NAiiA accepts returns on all U.S. orders within fourteen (14) days of delivery for a full refund.

International Returns

NAiiA accepts returns on international orders within fourteen (14) days of delivery for a full refund.

At this time, we are unable to generate return labels for international orders. Once approved, customers are responsible for arranging their own return shipping. All return shipping costs, as well as any international taxes and duties, are the responsibility of the customer. NAiiA is not responsible for returns lost in transit and such items are not eligible for refund.

We always aim to make sure our customers love their order, but if you do need to return an order, please visit our returns portal to submit a return request. Please see our full shipping and returns policy here to see if your order is eligible.

Yes, we accept domestic exchanges within fourteen (14) days from the date of delivery. If you would like to initiate an exchange, please submit your request through our returns and exchange portal.

Domestic Exchanges

NAiiA offers exchanges on all U.S. orders within fourteen (14) days from the date of delivery.

International Exchanges

NAiiA does not accept exchanges for international orders at this time.