Shipping and Returns Policy

We offer free standard worldwide shipping on all orders over $200. NAiiA ships globally, and most orders are processed and shipped within 1–3 days of purchase, pending availability and payment verification. In an effort to operate more sustainably, we do not overproduce inventory, which helps reduce waste. Once shipped, orders are typically delivered within 5–7 business days depending on the selected shipping method. For custom design orders, please allow 1–2 weeks for your item to ship from the date of purchase. If you have a time-sensitive request or need your order by a specific date, we recommend reaching out via our contact form prior to placing your order, and we will do our best to accommodate.

We accept returns on both domestic and international orders within fourteen (14) days of delivery for a full refund, provided the items meet our return eligibility requirements. Full-priced items, or items purchased with a discount of 19% or less, are eligible for return. All returned items must be unworn, unaltered, and postmarked within four (4) days of the issued return label or approved return request. This four-day window includes Monday through Saturday, excluding Sundays and federal holidays. Orders not postmarked within this timeframe will be eligible for store credit only. All items must be returned in their original jewelry box or pouch and protective packaging, and original outbound shipping costs are non-refundable. Please note that custom orders and any items purchased with a discount of 20% or more are final sale and not eligible for return.

For international returns, customers are responsible for arranging their own return shipping once the return is approved, as we are unable to generate international return labels at this time. All return shipping costs, as well as any applicable international taxes and duties, are the responsibility of the customer. NAiiA is not responsible for returns that are lost in transit, and such items are not eligible for refund. Additionally, NAiiA is not responsible for international shipments that are lost, damaged, or stolen in transit.

To initiate a return, customers must submit a request through our returns portal. Once approved, further instructions will be provided. We always aim to ensure our customers love their NAiiA pieces, and we encourage reviewing our full policy to confirm eligibility before submitting a request.

We offer free exchanges for domestic orders within fourteen (14) days from the date of delivery. Customers can initiate an exchange through our returns and exchange portal. At this time, exchanges are not available for international orders.

Once an order is handed to the carrier, title and risk of loss transfer to the customer. NAiiA is not responsible for packages that are lost, stolen, or damaged once marked as delivered by the carrier. At checkout, we offer optional third-party shipping protection through Route. If Route protection is selected, all claims for lost, stolen, or damaged packages must be filed directly with the provider in accordance with their terms. Claims must be submitted no earlier than five (5) calendar days after delivery for domestic orders and seven (7) calendar days after delivery for international orders. If Route protection is not selected at checkout, NAiiA is not responsible for lost, stolen, misdelivered, or damaged packages. Please note that the cost of Route is non-refundable, and any questions regarding pricing should be directed to Route directly.

Most orders are shipped within 1–3 days of purchase, pending availability and payment verification. In an effort to operate more sustainably, we do not overproduce inventory, which helps reduce waste. Depending on the shipping method selected, orders are typically delivered within 5–7 business days once shipped.

For custom design orders, please allow 1–2 weeks for your item to ship from the date of purchase.

If you have a time-sensitive request or need your order by a specific date, please reach out via our contact form prior to placing your order and we will do our best to accommodate.

What happens if my package is lost or stolen?

Claims must be submitted no earlier than five (5) calendar days after delivery for domestic orders, and seven (7) calendar days after delivery for international orders. If Route protection is not selected at checkout, NAiiA is not responsible for lost, stolen, misdelivered, or damaged packages. Please note that the cost of Route is non-refundable. For any questions regarding pricing, we recommend contacting Route directly.

International Shipping Policy

NAiiA ships worldwide, including the United States, Canada, the United Kingdom, Australia, New Zealand, the United Arab Emirates, most of Asia, and all countries within the European Union. Don't see your country at checkout? Contact us and we'll do our best to help.

International orders typically arrive within 5–14 business days, depending on your location and local customs processing times. Please note that customs clearance may add additional time.

We ship internationally via DHL Express, FedEx, and UPS. All international orders include a tracking number so you can follow your shipment every step of the way.

Duties and import taxes are calculated and collected at checkout, so you won't owe anything additional upon delivery. The amount is an estimate based on your destination country's tax authority and may vary slightly.

Duties and import taxes paid at checkout are non-refundable, as they are collected by your destination country's customs authority.

We support local currencies at checkout, so you'll see prices in your local currency (CAD, GBP, AUD, EUR, JPY, SGD, AED, CHF, KRW, HKD, NZD, SEK, and more). Some markets are priced in USD.

International Returns

We accept returns on international orders within 14 days of delivery for a full refund, provided items are unworn, unaltered, and returned in their original jewelry box or pouch and protective packaging.

At this time, we are unable to generate return labels for international orders. Once your return is approved, you are responsible for arranging your own return shipping. All return shipping costs, as well as any international duties and taxes, are the responsibility of the customer.

NAiiA is not responsible for returns lost in transit, and such items are not eligible for refund. Please note that original outbound shipping costs are non-refundable.

Custom orders and items purchased with a discount of 20% or more are final sale and not eligible for return.

EU customers: Please note that EU consumer law may provide additional rights regarding return shipping costs. We recommend contacting us directly if you have questions.