Refund policy

What is your return policy?

We offer complimentary returns on all U.S. orders. Full-priced items may be returned for store credit only within five (5) business days from the date of delivery. Returns are only accepted on unworn, unaltered items, returned in original packaging.

Merchandise must be returned with original jewelry box and protective packaging. A copy of your receipt must accompany your return.

We do not accept returns or exchanges for international orders or items purchased as "Final Sale".

For more questions, please email us at info@shopnaiia.com or via our Contact Page. 

 

Can I exchange my order?

Exchanges are only accepted if an item is defective or damaged. If you need to exchange an item, please send us an email at info@shopnaiia.com.