Shipping policy

SHIPPING & DELIVERY POLICIES

Most orders are shipped within 1–3 days of purchase, pending availability and payment verification. In an effort to operate more sustainably, we do not overproduce inventory, which helps reduce waste.
Depending on the shipping method selected, orders are typically delivered within 5–7 business days once shipped.
For custom design orders, please allow 1–2 weeks for your item to ship from the date of purchase.
If you have a time-sensitive request or need your order by a specific date, please reach out via our contact form prior to placing your order and we will do our best to accommodate.

We offer free standard international shipping on all orders over $200.
We accept international returns within fourteen (14) days of delivery. The cost of return shipping, as well as any international taxes and duties, is the responsibility of the customer.

NAiiA Shipping Protection is an optional service available for purchase at checkout for customers who would like additional assistance in the event their package is lost, stolen, or misdelivered during shipment.
If Shipping Protection was purchased with your order, please submit a request through our Shipping Protection Request Portal. Requests are reviewed and resolved directly by NAiiA in accordance with our Shipping Protection Policy.

Customer Acknowledgment

By completing checkout, the customer acknowledges and accepts these shipping and delivery terms.

Returns and exchanges are available on U.S. orders, subject to eligibility. Customers are responsible for the costs of return shipment and insurance, either at their sole discretion or through NAiiA’s coverage and shipping label.
International Returns are accepted, but original shipping fees, duties, taxes are not eligible for refund. International orders are not eligible for exchange at this time.
Eligible items may be returned for store credit or refund (where eligible) no more than fourteen (14) business days of delivery.
Items must be unworn, unaltered, and returned in original packaging with proof of purchase.
Items marked Final Sale, all Custom Orders, and items purchased with a discount of 20% or more are not eligible for return or exchange.
If your jewelry arrives damaged during shipping, please submit a request through our Returns Portal within fourteen (14) days of delivery. Damaged jewelry is handled separately from Shipping Protection under our Order Protection Policy.

If Shipping Protection was not purchased at checkout, NAiiA is unable to provide a replacement or store credit for packages that are lost, stolen, or misdelivered after acceptance by the shipping carrier.

To read our full Returns and Exchanges policy, please see this policy page.