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Terms of Service

Last Updated: 06/10/2026

1. Agreement to Terms

Welcome to NAiiA ("NAiiA," "Company," "we," "our," or "us").

These Terms of Service govern your use of our website, shopnaiia.com, and any purchases made through our online store.

By accessing or using our website, you agree to be bound by these Terms.

If you do not agree, do not use our Services.

 

 

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to purchase products from our website.

By placing an order, you represent that you have the legal capacity to enter into a binding agreement.

 

 

3. Products and Pricing

We reserve the right to:

  • Modify product offerings

  • Change prices

  • Correct pricing errors

  • Discontinue products at any time

All prices are displayed in U.S. Dollars unless otherwise stated.

 

 

4. Orders

We reserve the right to refuse, limit, or cancel any order for reasons including:

  • Suspected fraud

  • Product availability

  • Pricing errors

  • Violation of these Terms

An order confirmation does not guarantee acceptance of an order.

 

 

5. Payment

Payments are securely processed through Shopify and authorized payment providers.

You agree to provide current, complete, and accurate payment information.

 

 

6. Shipping

Shipping times are estimates only and are not guaranteed.

NAiiA is not responsible for delays caused by:

  • Carriers

  • Customs processing

  • Weather events

  • Force majeure events

Risk of loss transfers upon delivery to the carrier where permitted by law.

Route Package Protection and Tracking

We may offer Route, a third-party package protection and shipment tracking service provided by Route App, Inc. ("Route"), during checkout.

If you choose to purchase Route Package Protection, Route may provide coverage for eligible lost, stolen, or damaged packages, subject to Route's terms, conditions, and claims process.

Route may also provide shipment tracking updates and delivery notifications.

By selecting Route Package Protection or using Route's tracking services, you acknowledge that:

  • Route is a third-party service provider.

  • Claims relating to package protection may be administered by Route.

  • Eligibility, coverage, reimbursement, and claim decisions are governed by Route's policies and terms.

  • NAiiA is not responsible for Route's services, claim determinations, or reimbursement decisions.

For more information about Route, please visit:

https://www.route.com/

 

 

7. Returns and Refunds

Returns and refunds are governed by our Return Policy.

Please review our Return Policy before making a purchase.

 

 

8. Intellectual Property

All content on this website, including:

  • Logos

  • Branding

  • Product images

  • Product descriptions

  • Graphics

  • Text

  • Website design

is owned by or licensed to NAiiA and protected by intellectual property laws.

 

 

9. Prohibited Uses

You may not:

  • Violate laws or regulations

  • Interfere with website security

  • Attempt unauthorized access

  • Scrape or harvest data

  • Transmit malicious code

  • Use the website for fraudulent activity

 

 

10. Disclaimer of Warranties

The Services and products are provided "AS IS" and "AS AVAILABLE."

To the maximum extent permitted by law, NAiiA disclaims all warranties, express or implied.

 

 

11. Limitation of Liability

To the fullest extent permitted by law, NAiiA shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

Our total liability shall not exceed the amount paid for the applicable order.

NAiiA shall not be liable for losses, damages, delays, claim denials, reimbursement decisions, or other issues arising from services provided by Route or any other third-party shipping, tracking, or package protection provider.

 

 

12. Indemnification

You agree to indemnify and hold harmless NAiiA from claims arising from:

  • Your use of the Services

  • Violation of these Terms

  • Violation of applicable laws

 

 

13. Governing Law

These Terms shall be governed by the laws of the State of California without regard to conflict of law principles.

 

 

14. Changes to Terms

We may update these Terms at any time.

Changes become effective upon posting.

 

 

15. Contact Information

NAiiA

345 North Maple Drive, Suite 135
Beverly Hills, CA 90210

Email: info@shopnaiia.com

Website: shopnaiia.com