Yes! We offer free standard worldwide shipping on all orders over $200.

Yes, we ship worldwide. We offer free standard international shipping on all orders over $200.

We accept international returns within fourteen (14) days of delivery. The cost of return shipping, as well as any international taxes and duties, is the responsibility of the customer.

Optional NAiiA Shipping Protection is available at checkout for eligible orders that are lost, stolen, or misdelivered in transit.

If Shipping Protection is not purchased at checkout, NAiiA is not responsible for international packages that are lost, stolen, or misdelivered after they have been transferred to the shipping carrier. Items that arrive damaged or defective are handled separately in accordance with our Return Policy.

International exchanges are not available at this time.

We always aim to ensure our customers love their NAiiA pieces. However, if you do need to return an order, the following policy applies:

Full-priced items, or items purchased with a discount of 19% or less, are eligible for return within fourteen (14) days of delivery for a full refund. Returned items must be unworn, unaltered, and postmarked within four (4) days of the issued return label or approved return request. The day the return label is issued or return request is approved counts as Day 1. This four-day window includes Monday through Saturday; Sundays and federal holidays are excluded. Orders not postmarked within this timeframe will be eligible for store credit only.

All items must be returned in their original jewelry box or pouch and protective packaging. Please note that outbound shipping costs and shipping protection fees are non-refundable.

Custom orders and items purchased with a discount of 20% or more are final sale and not eligible for return.

Domestic Returns

NAiiA accepts returns on all U.S. orders within fourteen (14) days of delivery for a full refund.

International Returns

NAiiA accepts returns on international orders within fourteen (14) days of delivery for a full refund.

At this time, we are unable to generate return labels for international orders. Once approved, customers are responsible for arranging their own return shipping. All return shipping costs, as well as any international taxes and duties, are the responsibility of the customer. NAiiA is not responsible for returns lost in transit and such items are not eligible for refund.

We always aim to make sure our customers love their order, but if you do need to return an order, please visit our returns portal to submit a return request. Please see our full shipping and returns policy here to see if your order is eligible.

Yes, we offer free domestic exchanges within fourteen (14) days from the date of delivery. If you would like to initiate an exchange, please submit your request through our Returns and Exchange Portal.

Domestic Exchanges

NAiiA offers free exchanges on all U.S. orders within fourteen (14) days from the date of delivery. Please submit a request through our Returns and Exchange Portal and select "Other" as the reason for return. In the notes section, indicate that you would like to make an exchange and specify the item you would like to receive in exchange.

International Exchanges

NAiiA does not accept exchanges for international orders at this time.

Most orders are shipped within 1–3 days of purchase, pending availability and payment verification. In an effort to operate more sustainably, we do not overproduce inventory, which helps reduce waste.

Depending on the shipping method selected, orders are typically delivered within 5–7 business days once shipped.

For custom design orders, please allow 1–2 weeks for your item to ship from the date of purchase.

If you have a time-sensitive request or need your order by a specific date, please reach out via our contact form prior to placing your order and we will do our best to accommodate.

NAiiA Shipping Protection is an optional service available for purchase at checkout for customers who would like additional assistance in the event their package is lost, stolen, or misdelivered during shipment.

If Shipping Protection was purchased with your order, please submit a request through our Shipping Protection Request Portal. Requests are reviewed and resolved directly by NAiiA in accordance with our Shipping Protection Policy.

Lost packages may be eligible for assistance if tracking has not updated for seven (7) consecutive days for domestic orders or twenty (20) consecutive days for international orders, or if at least forty-eight (48) hours have passed since the carrier’s estimated delivery date with no subsequent tracking update.

Packages marked as delivered but not received may be eligible for assistance no sooner than five (5) calendar days after the delivery date for domestic orders and seven (7) calendar days after the delivery date for international orders. Requests must be submitted within thirty (30) days of delivery.

If your jewelry arrives damaged during shipping, please submit a request through our Returns Portal within fourteen (14) days of delivery. Damaged jewelry is handled separately from Shipping Protection under our Order Protection Policy.

If Shipping Protection was not purchased at checkout, NAiiA is unable to provide a replacement or store credit for packages that are lost, stolen, or misdelivered after acceptance by the shipping carrier.