NAiiA - Privacy Policy

Last Updated: 06/10/2026

1. Introduction

Welcome to NAiiA ("NAiiA," "Company," "we," "our," or "us").

NAiiA operates the ecommerce website located at https://shopnaiia.com and is committed to protecting the privacy and security of personal information entrusted to us by our customers, visitors, and subscribers.

This Privacy Policy describes how we collect, use, disclose, store, and safeguard personal information when you:

Visit our website
Purchase products from us
Create an account
Subscribe to email or SMS marketing communications
Participate in promotions or surveys
Contact customer support
Interact with our advertisements and social media content

We strive to comply with applicable privacy laws, including:

General Data Protection Regulation (GDPR)
UK GDPR and Data Protection Act 2018
California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA)
Personal Information Protection and Electronic Documents Act (PIPEDA)
Brazil's Lei Geral de Proteção de Dados (LGPD)

By using our website and services, you acknowledge the practices described in this Privacy Policy.

2. Who We Are

Business Name: NAiiA

Website: https://shopnaiia.com

Business Address:
345 North Maple Drive, Suite 135
Beverly Hills, California 90210
United States

Privacy Contact: info@shopnaiia.com

For privacy-related questions, requests, or complaints, please contact us at:

info@shopnaiia.com

3. Ecommerce Platform and Relationship with Shopify

Shopify Platform Services

NAiiA operates its online store through Shopify, an ecommerce platform that enables us to sell products and services, process transactions, manage customer accounts, fulfill orders, and provide customer support.

When you visit, browse, purchase from, or otherwise interact with our website, certain personal information may be collected and processed by Shopify on our behalf, including:

Name
Email address
Phone number
Billing address
Shipping address
Payment information
Order history
Device information
Browser information
IP address
Website activity and interactions

Shopify provides the technical infrastructure that supports our online store and assists with payment processing, fraud prevention, security monitoring, analytics, and operational functionality.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of our website in order to provide, maintain, protect, and improve its platform and related services.

Information submitted through our website may be transmitted to and shared with Shopify and certain third-party service providers that support Shopify's operations. These parties may be located in countries other than your country of residence.

To help protect, improve, and grow our business, we may utilize Shopify-enhanced services and features. These features may incorporate information obtained from your interactions with our website, interactions with other merchants that use Shopify, and interactions with Shopify itself.

Where Shopify processes personal information for its own business purposes, including platform operations, security, analytics, and service improvements, Shopify may act as an independent controller (or equivalent legal status under applicable law) and is responsible for such processing.

For more information regarding Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

To submit privacy-related requests directly to Shopify or exercise rights that may apply to Shopify's independent processing activities, please visit:

https://privacy.shopify.com/en

4. Email and SMS Marketing

We use Klaviyo to provide:

Email marketing
SMS marketing
Customer communication automation
Cart recovery campaigns
Post-purchase communications
Customer segmentation
Personalized product recommendations

Information shared with Klaviyo may include:

Name
Email address
Mobile phone number
Purchase history
Website browsing activity
Product interests
Marketing preferences
Email engagement information
SMS engagement information

You may withdraw consent at any time.

Email subscribers may unsubscribe through the unsubscribe link included in every marketing email.

SMS subscribers may opt out at any time by replying STOP.

Consent to receive marketing communications is not a condition of purchase.

5. Analytics and Website Performance Tools

We use analytics and performance tools to understand website usage and improve customer experience.

Google Analytics

Google Analytics helps us analyze website traffic and visitor behavior.

Google Analytics may collect:

IP address
Browser type
Device information
Session information
Website interactions
Referral sources

Where legally required, Google Analytics will only be activated after obtaining appropriate consent.

Microsoft Clarity

We use Microsoft Clarity to better understand how visitors interact with our website.

Microsoft Clarity may collect information including:

Mouse movements
Click activity
Scroll behavior
Session recordings
Device information
Browser information

The information collected helps improve website usability and performance.

Where legally required, Microsoft Clarity will only be activated after obtaining user consent.

6. Advertising and Marketing Technologies

We use advertising technologies from:

Meta (Facebook and Instagram)
Google Ads
TikTok
Pinterest

These technologies may use cookies, pixels, tags, APIs, software development kits (SDKs), web beacons, and similar technologies to collect information regarding:

Website visits
Product views
Shopping activity
Device information
Browser information
Purchase activity
Advertising interactions

These tools help us:

Measure campaign performance
Deliver personalized advertisements
Create advertising audiences
Retarget previous visitors
Improve marketing effectiveness

Depending on applicable law, these activities may constitute:

Sharing of personal information
Targeted advertising
Cross-context behavioral advertising

Users may exercise applicable opt-out rights through our cookie preferences tool and privacy request channels.

7. Sharing of Personal Information

We may share personal information with the following categories of third parties:

Ecommerce Platform Provider

Shopify, to operate our online store, process transactions, manage customer accounts, provide fraud prevention and security services, facilitate order fulfillment, support analytics, and maintain website functionality.

Marketing and Communication Providers

Klaviyo, for email marketing, SMS marketing, customer communications, segmentation, automation, campaign measurement, and personalized marketing.

Analytics Providers

Google Analytics and Microsoft Clarity, to understand website usage, analyze performance, improve customer experience, and enhance website functionality.

Advertising and Marketing Partners

Meta (Facebook and Instagram), Google Ads, TikTok, Pinterest, and related advertising technologies for:

Advertising measurement
Audience development
Retargeting
Campaign optimization
Personalized advertising

Payment Processors

Third-party payment providers that securely process payments and help prevent fraudulent transactions.

Shipping and Fulfillment Partners

Carriers, logistics providers, and fulfillment partners that assist with product delivery and order management.

Professional Advisors and Legal Authorities

Attorneys, accountants, auditors, regulators, law enforcement agencies, courts, and governmental authorities where required by law or necessary to protect our legal rights.

8. Cookie and Tracking Technologies

We use cookies and similar technologies to:

Operate and secure our website
Remember customer preferences
Process purchases and transactions
Analyze website traffic
Measure advertising performance
Personalize content and product recommendations
Deliver targeted advertising

Cookies and tracking technologies used on our website may include technologies provided by:

Shopify
Klaviyo
Google Analytics
Microsoft Clarity
Meta
Google Ads
TikTok
Pinterest

Where required by law, we obtain consent before placing non-essential cookies and tracking technologies on your device.

Users may manage cookie preferences through our cookie consent banner and browser settings.

9. International Transfers

NAiiA serves customers located in multiple countries and regions, including:

Americas

United States
Canada
Mexico
Brazil
Bahamas

Europe

United Kingdom
Germany
France
Netherlands
Italy
Spain
Sweden
Switzerland
Greece

Asia-Pacific

Australia
New Zealand
Japan
Singapore
South Korea
Hong Kong

Middle East

United Arab Emirates

Personal information may be transferred to, stored, and processed in the United States and other jurisdictions where Shopify, Klaviyo, Google, Microsoft, Meta, TikTok, Pinterest, and our other service providers maintain facilities or conduct business.

These jurisdictions may have privacy laws that differ from those in your home country.

Where required by applicable law, we implement appropriate safeguards including:

Standard Contractual Clauses (SCCs)
UK International Data Transfer Addendum
Contractual confidentiality obligations
Technical and organizational security measures
Data processing agreements with service providers

10. Service Providers and Technologies We Use

To operate our business, we currently utilize the following categories of service providers and technologies:

Ecommerce Platform

Shopify

Email and SMS Marketing

Klaviyo

Analytics and Website Performance

Google Analytics
Microsoft Clarity

Advertising and Remarketing

Meta (Facebook and Instagram)
Google Ads
TikTok Advertising
Pinterest Advertising

These technologies may use cookies, pixels, tags, APIs, software development kits (SDKs), web beacons, and similar technologies to collect information regarding your interactions with our website.

11. Additional U.S. State Privacy Disclosures (Including California)

California Privacy Notice (CCPA/CPRA)

This section applies only to California residents and supplements the information contained in this Privacy Policy.

Categories of Personal Information We Collect

In the past 12 months, we may have collected the following categories of personal information:

Identifiers (such as name, email address, phone number, IP address)
Commercial information (such as purchase history and products viewed)
Internet or network activity (such as browsing behavior and interactions with our website)
Device information (such as browser type and operating system)
Geolocation data (general location derived from IP address)
Inferences drawn from marketing and advertising behavior

Sources of Personal Information

We collect personal information directly from you, automatically through your use of our website, and from third-party service providers such as:

Shopify (ecommerce platform)
Klaviyo (email and SMS marketing)
Google Analytics
Microsoft Clarity
Meta (Facebook and Instagram)
Google Ads
TikTok Ads
Pinterest Ads

Business or Commercial Purposes for Collection

We use personal information for purposes including:

Processing and fulfilling orders
Providing customer support
Managing accounts and transactions
Marketing and advertising
Analytics and performance tracking
Fraud prevention and security
Improving our website and services

Sharing of Personal Information

We may disclose personal information to third parties for business purposes, including service providers and advertising partners such as Shopify, Klaviyo, Google, Microsoft, Meta, TikTok, and Pinterest.

Some of these disclosures may be considered "sharing" under California law when used for cross-context behavioral advertising.

Do Not Sell or Share My Personal Information

NAiiA does not sell personal information for monetary consideration.

However, we may "share" personal information under California law when we use advertising and analytics technologies that enable personalized advertising, audience targeting, and measurement.

This may include sharing identifiers, device data, browsing behavior, and purchase activity with advertising partners such as:

Meta (Facebook and Instagram)
Google Ads
TikTok
Pinterest

Your Right to Opt Out

California residents have the right to opt out of the "sale" or "sharing" of their personal information.

You may exercise this right by:

1. Cookie Preferences Tool
Adjusting your cookie and advertising preferences via our cookie banner or settings.

2. Email Request
Contacting us at: info@shopnaiia.com
with the subject line: "Do Not Sell or Share My Personal Information"

3. Global Privacy Control (GPC)
Where required by law, we honor Global Privacy Control (GPC) browser signals as an opt-out request.

We will process opt-out requests as required by applicable law.

California Privacy Rights

California residents may have the right to:

Know what personal information we collect
Access personal information
Correct inaccurate information
Delete personal information
Obtain a portable copy of personal information
Limit certain uses of sensitive personal information
Opt out of the sale or sharing of personal information

Privacy requests may be submitted by emailing:

info@shopnaiia.com

We also recognize and process Global Privacy Control (GPC) signals where required by applicable law.

12. SMS Terms & Conditions (Klaviyo SMS Program)

By providing your phone number and opting in to receive SMS messages from NAiiA, you agree to receive recurring automated marketing and transactional text messages.

Message Content May Include:

Order updates
Cart reminders
Promotions and discounts
Product launches
Customer service messages

Consent

Consent to receive SMS messages is not a condition of purchase.

Message Frequency

Message frequency varies.

Fees

Message and data rates may apply depending on your mobile carrier.

Opting Out

You may opt out at any time by replying:

STOP

After you send STOP, you will receive a confirmation message and will no longer receive SMS marketing messages unless you opt in again.

Help

For help, reply:

HELP

Or contact us at:

info@shopnaiia.com

Data Use

We use Klaviyo to manage SMS communications. Your phone number, engagement data, and related information may be processed by Klaviyo to deliver and analyze messaging services.

For more information, please review this Privacy Policy.

13. GDPR, UK GDPR, LGPD, and PIPEDA Rights

Depending on your location, you may have the right to:

Access personal information
Correct inaccurate information
Delete personal information
Restrict processing
Object to processing
Withdraw consent
Request data portability

Requests can be submitted to:

info@shopnaiia.com

14. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

NAiiA

345 North Maple Drive, Suite 135
Beverly Hills, California 90210
United States

Email: info@shopnaiia.com

Website: https://shopnaiia.com

Privacy Requests: info@shopnaiia.com

California residents, European Economic Area residents, United Kingdom residents, Brazilian residents, Canadian residents, and other individuals with applicable privacy rights may submit requests regarding access, correction, deletion, portability, objection, restriction, withdrawal of consent, and applicable opt-out rights by contacting us at info@shopnaiia.com.