Selene Ring

Do you offer free shipping?

We offer free standard domestic shipping on all orders over $100.

We offer free standard international shipping on all orders over $150.

Do you ship overseas?

Yes, we ship all over the world. We offer free standard international shipping on all orders over $150. Shipping costs on orders less than $150 will apply, and will be added at checkout.

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. We accept returns within 14 days from the date of delivery. NAiiA is not responsible for international shipments lost in transit.

When can I expect my order to be shipped?

Most of our orders are shipped 1-3 business days from purchase pending availability and credit verification.

In an effort to make our brand more sustainable, we reduce the chance of waste by not over-ordering. If a product is not in stock, or it is a custom order, please expect to receive your order within 1-2 weeks from the day of purchase.

Depending on your shipping method of choice, we estimate you will receive your order within 5-7 business days. All orders, regardless of shipping method, are shipped Monday through Friday.

See our full Shipping Policy Here

What is your return policy?

We always aim to make sure our customers love our products, but if you do need to return an order, full-priced items may be returned within fourteen (14) days from the date of delivery. Returns are only accepted on unworn and unaltered items. Merchandise must be returned with the original jewelry box and protective packaging.

Please note that sale and custom items are final sale and are not eligible for return. Sale items are items purchased with a discount of 20% or more. 

Domestic Returns:

NAiiA accepts returns with 14 days from the date of delivery.  

International Returns:

NAiiA accepts returns for International orders. Cost of shipping and international taxes and duties are the responsibility of the customer.

Can I exchange my order?

Yes, we accept exchanges within fourteen (14) days from the date of delivery for US orders. If you need to exchange an item, please contact us through our contact page and we will be happy to assist you!

Domestic Exchanges:

NAiiA offers complimentary exchanges on all U.S. orders over $100. 

International Exchanges:

NAiiA does not accept International Exchanges at this time.

See our Full Returns, Exchanges, and Refund Policy Here