Your shipping confirmation email will have a tracking number and link included. If you never received or cant find your confirmation email, be sure to check your "Junk" & "Promotion" folders.
In the event that you still can't find it, feel free to Contact Us & we will do our best to help you.
In an effort to make our brand more sustainable, we reduce the chance of waste by not over-ordering. Please note that once your order has been placed, your card will be charged in full.
Once an order is placed, it may not be canceled. Minor modifications, such as choice of 14K gold color, are accepted and should be communicated within 24 hours with our customer service team.
You can contact them through our contact page and they will be happy to assist you!
Exchanges are only accepted if an item is defective or damaged. If you need to exchange an item, please send us an email at firstname.lastname@example.org or contact us through our contact page!
Shipping & Returns
We offer free standard domestic (USA) shipping.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. We do not accept returns or exchanges for international orders. NAiiA is also not responsible for international shipments lost in transit.
Most of our orders are shipped 1-3 days from purchase, pending availability and credit verification.
In an effort to make our brand more sustainable, we reduce the chance of waste by not over-ordering. If a product is not in stock, please expect to receive your order within 3-5 weeks from the day of purchase.
Depending on your shipping method of choice, we estimate you will receive your order within 5-7 business days.
Note that for rings and custom design orders, please expect for your item to be shipped within 5-6 weeks from the day of purchase.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
All of our pieces are individually made and in some cases limited in quantity. This allows us to make our brand more sustainable while at the same time ensuring you get your jewelry in the gold color of choice. Please note that your card will be charged in full when you place a preorder.
We always aim for make sure our customers love our products, but if you do need to return an order, full-priced items may be returned for store credit only within five (5) business days from the date of delivery. NAiiA offers complimentary returns on all U.S. orders.
Returns are only accepted on unworn and unaltered items. Merchandise must be returned with original jewelry box and protective packaging. A copy of your receipt must accompany your return.
We do not accept returns or exchanges for international orders or items purchased as "Final Sale".