Eden Simple Necklace

Do you offer free shipping?

We offer free standard domestic shipping on all orders over $100.

We offer free standard international shipping on all orders over $150.

Do you ship overseas?

Yes, we ship all over the world. We offer free standard international shipping on all orders over $150. Shipping costs on orders less than $150 will apply, and will be added at checkout.

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. We accept returns and exchanges within seven (7) days from date of delivery. NAiiA is also not responsible for international shipments lost in transit.

When can I expect my order to be shipped?

Most of our orders are shipped 1-3 business days from purchase pending availability and credit verification.

In an effort to make our brand more sustainable, we reduce the chance of waste by not over-ordering. If a product is not in stock, please expect to receive your order within 3-5 weeks from the day of purchase.

Depending on your shipping method of choice, we estimate you will receive your order within 5-7 business days. All orders, regardless of shipping method, are shipped Monday through Friday. We do not ship on Saturday's or Sunday's.

Note that for rings and custom design orders, please expect for your item to be shipped within 1-2 weeks from the day of purchase. 

What is your return policy?

We always aim to make sure our customers love our products, but if you do need to return an order, full-priced items may be returned within seven (7) days from the date of delivery. Returns are only accepted on unworn and unaltered items. Merchandise must be returned with the original jewelry box and protective packaging. A copy of your receipt must accompany your return.

Please note that sale items are final sale and are not eligible for return. Sale items are items purchased with a discount of 11% or more. 

Domestic Returns:

NAiiA offers complimentary returns on all U.S. orders over $100. 

International Returns:

NAiiA accepts returns for all international orders. Cost of shipping and international taxes and duties are the responsibility of the customer.

Can I exchange my order?

Yes, we accept exchanges within seven (7) days from the date of delivery. If you need to exchange an item, please contact us through our contact page and we will be happy to assist you!

Domestic Exchanges:

NAiiA offers complimentary exchanges on all U.S. orders over $100. 

International Exchanges:

NAiiA accepts exchanges for international orders. Cost of shipping and international taxes and duties are the responsibility of the customer.