Unlike gold plated jewelry, our gold-filled jewelry consists of high quality outer layers of 14K solid gold pressed with a solid base metal. Enjoy the benefits of solid gold jewelry—water-resistant and hypoallergenic—without the hefty price tag.

Gold-filled jewelry consists of a thicker outer layer of high quality solid gold making it the more durable of the two types of jewelry. Gold-filled jewelry is water resistant, hypoallergenic and can last you a lifetime. Consider it a smart investment!

Gold-plated jewelry has a minuscule layer of gold. It is highly susceptible to scratching and tarnishing, and after a short period of time will expose the brass beneath the gold. Gold-plated jewelry is not water resistant, tarnish resistant, hypoallergenic or durable. 

Don’t want to keep taking your jewelry on and off everyday? With gold-filled jewelry, your only worry will be what outfit to style it with!

Gold-filled jewelry has a thick layer of solid gold making it water-resistant! We do not however recommend exposing your gold-filled jewelry to harsh chemicals. So if you want to keep it extra shiny, remove your jewelry before exposing it to chlorine, fragrance, or cleaning products.

We offer free standard domestic (USA) shipping on all orders over $100.

We offer free standard international shipping on all orders over $150.

Yes, we ship all over the world! We offer free standard international shipping on all orders over $150.

We accept returns and exchanges within seven (7) days from date of delivery. The cost of return shipping and international taxes and duties are the responsibility of the customer.

NAiiA is not responsible for international shipments lost, damaged, or stolen in transit.

We always aim to make sure our customers love our products, but if you do need to return an order, full-priced items may be returned within seven (7) days from the date of delivery. Returns are only accepted on unworn and unaltered items and must be postmarked within seven (7) days from the date of the issued return label or approved return. Any orders not postmarked within seven (7) days of the approved return are only eligible for store credit. Merchandise must be returned with the original jewelry box and protective packaging. A copy of your receipt must accompany your return. NAiiA reserves the right to refuse returns that are damaged or shows signs of wear.

Outbound shipping costs from the original order are non-refundable.

Please note that custom orders and sale items are final sale and are not eligible for return. Sale items are items purchased with a discount of 11% or more. 

Domestic Returns:

NAiiA offers complimentary returns on all U.S. orders over $100.

International Returns:

NAiiA accepts returns for all international orders. At this time, our system is not able to process return labels for international orders. You are welcome to return your order using your own label. Cost of shipping and international taxes and duties are the responsibility of the customer.

Most of our orders are shipped 1-3 days from purchase pending availability and credit verification. In an effort to make our brand more sustainable, we reduce the chance of waste by not over-ordering. Depending on your shipping method of choice, we estimate you will receive your order within 5-7 business days. 

Note that for custom design orders, please expect for your item to be shipped within 1-2 weeks from the day of purchase.

We always aim to make sure our customers love our products, but if you do need to return an order, please contact us through our contact page  or email us at info@shopnaiia.com and we will be happy to assist you!

 How to measure your wrist?

1. Cut a piece of paper into a strip and wrap it just below your wrist. 
2. Mark the spot where the papers meet and with a ruler measure the distance (in inches). 
3. If the size offered does not match your desired length, message our design team and we are happy to make you a custom sized bracelet or hand chain.

Still unsure? Interested in a custom bracelet or hand chain? Our customer service team is here to help you find the perfect fit. Email us at info@shopnaiia.com.

How to measure your wrist or ankle?

1. Cut a piece of paper into a strip and wrap it just below your wrist or ankle. 
2. Mark the spot where the papers meet and with a ruler measure the distance (in inches). 
3. If the size offered does not match your desired length, message our design team and we are happy to make you a custom sized bracelet or anklet.

Still unsure? Interested in a custom bracelet or anklet? Our customer service team is here to help you find the perfect fit. Email us at info@shopnaiia.com.

Still unsure? Interested in a custom necklace? Our customer service team is here to help you find the perfect fit. Email us at info@shopnaiia.com.

How to find your ring size? See below for two suggestions. 

Measure your existing ring 

1. Grab an existing rings that fits the desired finger.
2. Measure the internal diameter of the ring (in mm).
3. Refer to the below chart to determine your size.

Gold-filled jewelry doesn’t like chemicals. To keep your pieces looking their best, avoid exposing them to extreme chemicals like fragrances and cleaning products. Give them a quick shine by gently buffing with a dry, soft cloth.

Sterling silver jewelry can be sensitive to harsh substances. We suggest not exposing your sterling silver jewelry to extreme chemicals such as fragrances and cleaning products. Maintain its shine by lightly buffing with a dry soft cloth.

Rhodium plated jewelry is sensitive to chemicals like fragrances and soaps. While frequent cleaning isn't necessary, you can preserve its shine by gently buffing it with a dry, soft cloth when needed.

Genuine gemstones are low maintenance, however, they do like to be cleaned. Give them a nice shine every so often by lightly scrubbing with a soft toothbrush and warm soapy water.

NAiiA is not responsible for lost, stolen, mis-delivered, damaged, or delayed packages.

Route is available for purchase at checkout to protect your package against loss, theft, and damage. Claims must be filed no earlier than five (5) calendar days for domestic orders and seven (7) calendar days for international order from when it was marked delivered. All claims must be filed directly with Route here. If the purchase of Route is declined at checkout, NAiiA is not responsible for lost, stolen, mis-delivered, or damaged packages.

If your jewelry is damaged during the shipping process or is deemed to be defective, please contact us at info@shopnaiia.com within five (5) days of the date of delivery with a photo of the damaged item(s). If approved, we will repair your item(s) free of charge.

NAiiA is not responsible for maintenance or improper care of any jewelry. Please view our Care Guide page for details on how to properly care for your jewelry.

NAiiA is not responsible for any jewelry not purchased directly from this website, shopnaiia.com. Please contact the retailer directly from which your purchase was made for assistance.