Most of our orders are shipped 1-3 days from purchase pending availability and credit verification.

In an effort to make our brand more sustainable, we reduce the chance of waste by not over-ordering. If a product is not in stock, please expect to receive your order within 3-5 weeks from the day of purchase.

Depending on your shipping method of choice, we estimate you will receive your order within 5-7 business days. 

Note that for rings and custom design orders, please expect for your item to be shipped within 5-6 weeks from the day of purchase. 

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. We do not accept returns or exchanges for international orders. NAiiA is also not responsible for international shipments lost in transit.

Most of our orders are shipped 1-3 days from purchase pending availability and credit verification.

In an effort to make our brand more sustainable, we reduce the chance to waste by not over-ordering. If a product is not in stock, please expect to receive your order within 3-5 weeks from the day of purchase. Depending on your shipping method of choice, we estimate you will receive your order within 5-7 business days.

Note that for custom design orders and rings, please expect for your item to be shipped within 5-6 weeks from the day of purchase.

We always aim for make sure our customers love our products, but if you do need to return an order, full-priced items may be returned for store credit only within five (5) business days from the date of delivery. NAiiA offers complimentary returns on all U.S. orders.

Returns are only accepted on unworn and unaltered items. Merchandise must be returned with original jewelry box and protective packaging. A copy of your receipt must accompany your return.

We do not accept returns or exchanges for international orders or items purchased as "Final Sale".

For more questions, please email us at info@shopnaiia.com or via or Contact Page.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.